• http://www.socialmediaexaminer.com/deal-with-haters-and-trolls/
• http://www.socialnomics.net/2014/05/05/how-to-respond-to-a-social-media-crisis/
• http://mashable.com/2014/05/29/fake-online-reviews-tips/
• http://www.linkedin.com/today/post/article/20130722211438-2484700-top-12-signs-you-re-dealing-with-trolls
• http://socialmediatoday.com/mitz-pantic/1613506/how-handle-negative-comments-about-you-and-your-business
• http://www.socialmediaexaminer.com/7-tips-for-dealing-with-upset-facebook-fans/
• http://agsci.psu.edu/communications/web/best-practices/social-media/handling-negative-comments-or-complaints-in-social-media